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I ordered and received my Avalon chair about 6 months ago and initially loved its look and feel. It's crazy comfortable! Over time, however, the back covering is starting to pucker and look as if it's separating. I can hide it with a sheepskin or something, but it's disappointing.
A mild bit tricky to assemble since I did it by myself, BUT! it's fabulous! It fits my space beautifully, it's seriously comfortable, and my designer friend who was just here guessed it to be twice what I paid. I'm always hesitant to order furniture unseen online, but this was an easy transaction.
I have been in the middle of refurnishing my living space. I initially placed an order for the chair on April 28, but within ten minutes of placing my order I decided I was going to go with another option. It was already after their customer service hours, so I couldn't cancel through the live chat; instead, I used the contact form on the customer service page to submit my order cancellation. The next day, instead of hearing back from any customer service representatives, I got an email notifying me that my order had been shipped, much to my dismay. This time, I used the live chat feature to message customer service, only to not hear back with any sort of "live" immediacy--my conversation would be continued by different customer service reps over the course of several days, through my email. I would not hear back from any reps until odd hours of the day, many hours later than the normal business hours I tried to communicate during. The customer service reps told me they were sorry but that they never received my order cancellation. It's pretty disappointing that I canceled my order, through their contact us form, very immediately after I placed it--what seemed to me to be a very straightforward way of doing it--only for Belleze to deny ever having received my cancellation. The reps told me that I could refuse the shipment upon delivery, so that it could be returned to their warehouse without the hassle of me having to go through returns process--I thought, OK, I guess I can do that. As I mentioned earlier, I am in the middle of refurnishing, so I was regularly receiving large boxes delivered to my apartment unit door. On the day of delivery for this chair, instead of being delivered to my unit door, the box was left in the front lobby and marked as delivered, which prevented me from refusing the package since I never got to meet with the delivery courier, and on top of that, the box could have easily been taken by anyone else. I was frustrated and messaged the customer service reps again, saying that I did not even have the chance to refuse delivery, and all they could respond to me with was a partial refund of twenty dollars, or that I go through the hassle of buying postage and shipping the box back. This entire hassle could have been avoided with better and more diligent customer service, and I will not be recommending Belleze in the future.